Shipping And Return Policy
Duka La Leso Na Dera promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
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Tracking my Order
For any inquiries contact our Customer Service Call Center at 0707531325.
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Please Note
Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy.
Return & Exchange Policy
Please Note:
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Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!
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For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).
For any return request please contact our Customer Service Call Center at 0707531325.
What happens once I have returned an item?
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We will perform a careful quality check.
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If the claim is valid we will refund you according to your requested refund method.
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In most cases, the process will take no longer than 7 days, but in some cases, it may take up to 10 days from when your return request was submitted.
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If the claim is invalid the item will be sent back to you.
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We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in Duka La Leso Na Dera in the future.